Sassy Cow Shipping Protection provides comprehensive coverage for your package, in the event that your order does not arrive safely or intact. With 100% protection, you can trust that if your package is lost* or damaged your purchase will be replaced or refunded. This service is provided by Sassy Cow Co. LLC and does not use any third party companies to ensure the best and most convenient resolutions for you. 

If you are needing to file a claim on a missing or damaged order please email us within 48 hours of delivery at orders@sassycowco.com

If your package is damaged please send photos to the above email. 

*Packages marked as DELIVERED via the shipping service (USPS or UPS) will need to go directly through them. 

*Packages must show zero movement for 15 business days to be considered lost by postal carriers